# A very confident answer: an FDE internal knowledge simulation

Help staff find the right procedure faster. Preserve source authority, current versions, and each caller’s access.

Canonical: https://fdelab.dev/missions/harbor/

Harbor Engineering is a fictional customer. Your contact is Owen Patel, operations manager.

Help staff find the right procedure faster. Preserve source authority, current versions, and each caller’s access.

[Play or resume this mission](https://fdelab.dev/?mission=harbor#game)

## Your first conversation

Finding and verifying a procedure takes nine minutes. The old wiki, chat advice, and approved instructions disagree. People want a chatbot.

## Evidence to inspect

Observed delay: Finding a page is quick. Establishing which version applies is slow.

Source disagreement: Approved procedures, old wiki copies, and informal chat answers coexist.

Acceptance owner: Owen can identify the procedure owner and review expected behavior.

## Five decisions in the engagement

- Discover: More context is not useful until its authority and purpose are clear.
- Connect: Retrieval rank is not source authority; a citation does not grant access.
- Evaluate: Evaluate the answer for this actor, source version, and required action.
- Recover: Recover affected decisions as well as refreshing the source index.
- Hand off: Knowledge ownership includes update, access, and recovery behavior.

## Delivery gates

- Finish five decisions within 14 simulated days. There is no real-time timer.
- End with customer trust of at least 60 and reliability of at least 70.
- Recover the incident and demonstrate handoff to an owner and backup.
- A smaller supported service or controlled pause can count as a successful delivery.
- Only the best result for each mission contributes to campaign XP.

[Explore all three missions](https://fdelab.dev/missions/)

[Build the underlying skills](https://fdelab.dev/learn/)