A very confident answer: an FDE internal knowledge simulation
Help staff find the right procedure faster. Preserve source authority, current versions, and each caller’s access.
Harbor Engineering is a fictional customer. Your contact is Owen Patel, operations manager.
Help staff find the right procedure faster. Preserve source authority, current versions, and each caller’s access.
Your first conversation
Finding and verifying a procedure takes nine minutes. The old wiki, chat advice, and approved instructions disagree. People want a chatbot.
Evidence to inspect
Observed delay: Finding a page is quick. Establishing which version applies is slow.
Source disagreement: Approved procedures, old wiki copies, and informal chat answers coexist.
Acceptance owner: Owen can identify the procedure owner and review expected behavior.
Five decisions in the engagement
- Discover: More context is not useful until its authority and purpose are clear.
- Connect: Retrieval rank is not source authority; a citation does not grant access.
- Evaluate: Evaluate the answer for this actor, source version, and required action.
- Recover: Recover affected decisions as well as refreshing the source index.
- Hand off: Knowledge ownership includes update, access, and recovery behavior.
Delivery gates
- Finish five decisions within 14 simulated days. There is no real-time timer.
- End with customer trust of at least 60 and reliability of at least 70.
- Recover the incident and demonstrate handoff to an owner and backup.
- A smaller supported service or controlled pause can count as a successful delivery.
- Only the best result for each mission contributes to campaign XP.